Q 1. What is the fisrt step to Process a Tour to Bhutan?
 Look for a Travel Agent like Phajo Tours and Treks online and send mail mentioning what is your purpose of mail.

Q 2. What are the requirements for Booking of Tour Packages?
 After finalizing on the tour itinerary, payment is expected to be received at least 60 days before the arrival date of the guests.Payments must be received in FULL amount stated on the invoice. Please ensure payments are made before the indicated deadline on the invoice. Once payment is received in full, the tour booking is confirmed.

If the tour booking is made within 30 days before the arrival date, full payment is expected immediately. Phajo Tours and Treks reserve the rights to cancel any tour bookings if full payment is not received on time.

Q 3. How to go about if booking has to be cancelled which is once confirmed?
 Any cancellations must be made in writing to us and shall be subject to cancellation charges as follows:

  • 30 days before the arrival date ~ no cancellation charge;
  • 21 days prior to arrival date ~ 30% of tour price;
  • 14 days prior to arrival date ~ 50% of tour price;
  • After arriving in Bhutan ~ 100% of tour price;

Refunds will be made for any monies held by the Phajo Tours and Treks in excess of the cancellation fees as defined above, and any other expenses incurred in regards to the cancellation of tour packages.

Q 4. What about Credit Cards / Travelers Cheques?
 Credit cards are not widely used in Bhutan. They are only accepted at the Government owned Handicrafts Emporium, major handicraft shops and most hotels in Bhutan.
You can en cash travelers’ cheques (such as Citibank, American Express, Visa etc) at the foreign-exchange counter at Paro airport, Bhutan National Bank and most hotels. The estimated charges will be 1% for cheque encasement.

Bhutanese currency is Ngultrum (NU) which is officially pegged to Indian Rupee (INR). INR is widely accepted in Bhutan. However, INR denominations of 500 and 1,000 are not acceptable in Bhutan. USD and EURO dollar are also commonly acceptable by Bhutanese shopkeepers, restaurants and hotels.

Nu. can be easier exchanged at the foreign-exchange counter at Paro airport, Bhutan National Bank, most hotels and other financial institutions. If you need to withdraw cash using a Visa or MasterCard, ATMs are only located in major towns of each district. A list of ATM locations throughout Bhutan can be found on this website.

Q 5. What are the Clothings that I should have, to Travel across Bhutan?
 For touring and sightseeing, light comfortable casual clothing is recommended. As there will be a lot of walking during the tour, it is advisable to bring a pair of comfortable walking shoes. Do keep in handy an umbrella, a hat, sun-block lotion and sunglasses.

As Bhutanese are rather conservative, please abstain from wearing revealing or tight-fitting clothes. Long jeans, pants or skirts are preferred. Dress modestly and respectfully when visiting monasteries, Dzongs and other religious institutions.

As Bhutan is at such high altitude, nights can be very cold all year round. It is advisable to bring a light jacket or warm clothing as the temperature in the night might drop below 50 Fahrenheit or 10 degree Celsius.

Q 6. What Type of Food and Beverages will be freely accessilable?
 Most hotels and restaurants offer Bhutanese, Continental, Chinese, Nepali and Indian cuisines. Breakfasts are usually western buffet style in most hotels. If any guests have any special dietary needs, we will always do our best to accommodate the special dietary needs. Tap water in Bhutan is not advisable to drink. We strongly recommended boiled or bottled water for consumption.

Q 7. What Articles are exempted from customs duty?
 The following articles are exempt from customs duty:

  • Personal effects and articles for day to day use by the visitor;
  • 1 litre of alcohol (spirits or wine);
  • 200 cigarettes, on payment of import duty of 200%;
  • Instruments, apparatus or appliances for professional use;
  • Photographic equipment, video cameras and other electronic goods for personal use

You have to complete the passenger declaration form at your point of entry, either at Paro Airport, Phuntsholing Checkpoint or Samdrup Jongkhar Checkpoint. Any items that are bought into Bhutan which are for sale or gift may be liable for customs duty.
Imports of plants and soils are subject to quarantine regulations. These items must be cleared on arrival.

Q 8. How about accommodation?
 Almost all the tourist hotels, resorts, guest houses and lodges we offered are selected and approved by the Government of Bhutan. They are usually built in the traditional Bhutanese architecture, with comfortable rooms and good facilities. Usually, accommodation in Western and Central Bhutan has better facilities than the accommodation in Eastern Bhutan.

For guests who prefer a more luxury and comfortable accommodation, we can offer luxury hotels, like Taj Tashi, Amankora, Zhiwa Ling Hotel and Uma Paro, which will be at an additional cost on top of the standard package tariff. The daily room rate for luxury hotels will range from US $ 400 to US $ 1,500 per night, depending on the guest’s choice and preference in the different room categories.

Q 9. What about Passport?
 An international passport with a minimum validity of 6 months from the date of arrival into Bhutan is required.

Q 10. What are the possibilities of Photography and Videography ?
 Bhutan is one of the most photogenic places in the world. Its landscape, nature, architecture and people make Bhutan a photographer’s heavenly paradise. Bhutanese are generally happy to pose for pictures. Please do ask for permission if you need them to pose for you. Photography and videography are not permitted inside Dzongs, monasteries, temples and religious institutions.

You are free to capture images of the nature landscape, the panoramic views of the mountain ranges, rural life, flora and fauna, unique Bhutanese architecture and the exterior of Dzongs and Chortens/stupas.


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